Terms & Conditions

Introduction

Remittance Pro provides clear and transparent Terms & Conditions to ensure secure, compliant, and reliable global money transfers while defining user rights and responsibilities.

Last Updated: 6 January 2026

By creating an account with Remittance Pro or using our website or application to send money internationally, you agree to these Terms & Conditions (“Terms”). If you do not agree, you must not use our Services.

Who We Are

Remittance Pro (“Remittance Pro”, “we”, “us”, “our”) is a global digital remittance platform providing international money transfer services to supported countries worldwide.

We operate in accordance with applicable international financial regulations and compliance standards.

(Insert full legal entity name, registration details, regulatory licenses, and registered office address.)

Our Services

Remittance Pro provides an online platform and mobile application (together, the “Services”) that allow users to send money internationally to approved recipients.

A Transfer is a specific instruction given by you to send funds to a nominated recipient using our platform.

Supported countries, currencies, delivery methods, exchange rates, and fees are displayed on our website or app and may change from time to time.

Other Documents That Apply

The following documents form part of these Terms and apply when using Remittance Pro:

• Privacy Policy – how we collect, use, and protect personal data
• Acceptable Use Policy – permitted and prohibited uses of our Services
• Promotional or Referral Terms, where applicable
• If there is any conflict, these Terms will prevail.

Eligibility & Your Responsibilities

To use Remittance Pro, you must:

• Be at least 18 years old and legally capable of entering a contract
• Provide accurate, current, and complete information
• Use the account only for yourself or an authorised business
• Comply with all applicable local and international laws, including AML, CTF, and sanctions regulations

You must not use Remittance Pro for illegal, fraudulent, or prohibited activities, including money laundering, scams, or terrorist financing.

We may suspend or terminate accounts or Transfers where risk or non-compliance is suspected.

Verification & Compliance Checks

To meet regulatory obligations, we may be required to verify your identity and, in some cases, the recipient’s identity. You agree that we may:

• Request documents or additional information
• Perform electronic or manual verification checks
• Monitor account activity for fraud and compliance purposes

Failure to provide requested information may result in delayed, suspended, or cancelled Transfers.

Creating & Funding a Transfer

To create a Transfer, log in and follow the on-screen instructions.

Before confirmation, we will display:

• Applicable exchange rate
• Fees
• Total amount payable
• Estimated recipient amount

Exchange Rates, Fees & Timing

• Exchange rates and fees are shown before confirmation
• Rates may include a margin as part of our pricing
• Your bank or payment provider may charge additional fees beyond our control

Delivery Timing

Estimated delivery times are provided for guidance only and are not guaranteed.

Delays may occur due to:

• Funding delays
• Compliance checks
• Public holidays or weekends
• Recipient bank, wallet, or payout provider
• Factors outside our control

Cancellations & Refunds

You may request cancellation before funds are paid out to the recipient.

Once a Transfer is completed or in final processing, cancellation may not be possible.

Refund timing depends on payment providers.

Account Security

• Keep login credentials secure
• Use strong passwords
• Enable multi-factor authentication where available
• Notify us immediately of unauthorised access

Account Suspension or Closure

• These Terms or policies are breached
• Fraud or misuse is suspected
• Required by law or regulators
• We discontinue Services

Liability

• We are not liable for indirect or consequential losses
• Our total liability per Transfer is limited to the Transfer amount plus fees paid
• We are not responsible for delays or failures caused by third-party providers

Communications

We may contact you via email, SMS, phone, push notifications, or in-app messages using your registered contact details.

You are responsible for keeping these details up to date.

Changes to These Terms

We may update these Terms periodically. Updated versions will be published on our website or app.

Continued use after updates constitutes acceptance of the revised Terms.